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What to do when Bitdefender detected a clean file as infected? [Bitdefender Windows 8 Security]
There are cases when Bitdefender mistakenly flags a legitimate file as being a threat (a false positive). To correct this error, add the file to the Bitdefender Exclusions area:
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Turn off the Bitdefender real-time antivirus protection:
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Open the Bitdefender window.
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Click the Settings button on the upper toolbar.
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In the Settings Overview window, select Antivirus.
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In the Antivirus Settings window, select the Shield tab.
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Click the switch to turn off on-access scanning.
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Display hidden objects in Windows.
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Restore the file from the Quarantine area:
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Open the Bitdefender window.
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Click the Settings button on the upper toolbar.
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In the Settings Overview window, select Antivirus.
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In the Antivirus Settings window, select the Quarantine tab.
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Select the file and click Restore.
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Add the file to the Exclusions list.
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Turn on the Bitdefender real-time antivirus protection.
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Contact our support representatives so that we may remove the detection signature.
